1. Introduce the company's products to you in multiple languages, and recommend the suitable model for you according to their needs.
2. Lead you to visit the company's exhibition hall, production workshop and intelligent warehouse in an online one-to-one manner.
3. Whenever you have a question we are there to answer it. Qualified contact persons for all questions around technique, software and production.
1. Debugging the machine before packaging to ensure high quality.
2. Provide suitable packaging for the machine.
3. Deliver the flat knitting machine for the customer according to the agreed time and place.
1. Focus on solving technical difficulties for you; provide equipment management software upgrades, pattern design, technical breakthrough, equipment maintenance and maintenance services, and technical support services for maximizing you efficiency.
2. We offer a variety of training courses that match the needs, experience, and skill level of you. Training course is conducted by the technical teacher in the form of online teaching. Certificates are issued to those who have completed the course.
What is your products standardization?
Our computerized flat knitting machine is the first drafting unit of the industry standard, which means that our flat knitting machine is the standard of China's computerized flat knitting machine.
Which city is your company in?
Our headquarter is located in Hangzhou Bay New District, Ningbo, which is one and a half hours' drive from Ningbo port and two hours' drive from Shanghai port.
How do you pack the equipment?
The packaging we export will be vacuum-packed with tin foil, and there will be fumigated wooden boxes outside, each of which is individually packaged.
Do you provide free spare parts?
We will give a part of spare parts for each machine to help customers debug the machine.
Do you have detailed and professional installation manual?
We will provide a detailed operation manual. We will also provide individual video guidance according to the customer's ability to use the machine to ensure that each customer can use the machine in the shortest possible time.
Are you a trading company or a manufacturer?
We have a factory and also a trading company.
What about the after-sales service?
We will provide one-to-one video service to every customer who needs it. With the permission of the social environment, we will provide door-to-door service for large customer orders.
How long is the delivery date of the machine?
60 days in peak season and 30 days in off season, depending on the quantity and configuration of the customer's machines.
What is the fastest speed of the machine?
The fastest running speed of the machine can reach 1.6m/s-1.8m/s, but from the perspective of machine maintenance, it is better to keep it between 0.7m/s-0.9m/s.
What are the plate making systems of the machine?
Mainly Hengqiang and Logica, customized according to customer needs, such as Raynen.
How long is the warranty period of the machine?
One year.For any spare part,the customer can purchase from us.
More question?
Please feel free to contact Ferris. T:+86 13906746200; E:global@ci-xing.com
